Legal Jargon

Common Questions

TL;DR: Short version: this section answers the questions people usually came here to answer. The full Terms & Conditions below still control, but this should save you from spelunking through legalese like it owes you money.

Memberships and Billing

• Can you keep my card on file for my membership? Yes. When you enroll in a membership or other recurring service, you authorize your shop and its payment processor to securely keep your selected payment method on file and charge it for membership-related payments until your membership is canceled under these Terms.
• Will my membership renew automatically? Yes. Memberships and other Subscription Services renew automatically unless you cancel them correctly. You do not need to re-approve each recurring charge.
• How do I cancel or change my membership? You may cancel at any time by providing written notice of your intent to cancel to your shop. A text, email, web form, or written note all work, including the online form at scissorsscotch.com/cancel. A verbal request by itself does not cancel, pause, or change your membership.
• Can corporate cancel my membership for me? No. Your membership is with the shop where you enrolled. General corporate inboxes like help@scissorsscotch.com, privacy@scissorsscotch.com, or info@scissorsscotch.com cannot access or change shop-specific membership records.
• When does cancellation take effect? Usually at the end of your current billing period, after your shop receives and processes your documented request. Charges already submitted, or charges due before your cancellation can reasonably be processed, may still apply.
• Does deleting my account cancel my membership? No. Account deletion and membership cancellation are separate. If you want billing to stop, follow the membership cancellation process.

Data and Privacy

• Do you sell my personal data? No. We do not sell your personal information as a product. We use data to run the business and make the experience more useful: bookings, memberships, payments, support, security, analytics, marketing, and service improvement. In plain English, that means helping us send the right appointment info, membership updates, service reminders, brand news, offers, and other useful details based on your shop, preferences, and history with us.
• Do you use my personal data to train AI? We do not use your personal data for third-party AI providers' independent model training unless you consent or the law permits it. We may use data internally to improve our own services, messaging, automation, and support, and we may use de-identified or aggregated data for analytics, benchmarking, quality assurance, and service improvement. The point is better timing, better recommendations, better service, and fewer "why am I getting this?" messages.
• Can I ask you to delete my data? Yes. Email privacy@scissorsscotch.com from the email address on file with your name, account email, phone number, and preferred or most recent shop. Just remember: deleting data is not the same as canceling a membership.

Communications

• Can I opt out of texts or marketing? Yes. Reply STOP to text messages or follow unsubscribe instructions in marketing messages. We use these channels to keep you updated on the brand, our services, shop happenings, membership details, and offers that may actually be relevant to you. You may still receive transactional or service messages, like billing, appointment, membership, or account notices.

Terms & Conditions

1. General

1(a) Overview. Please read the terms herein (collectively, the "Terms") fully and carefully before using www.scissorsscotch.com (the "Website") and the services, features, promotions, credits, content, applications, or products offered by Scissors & Scotch Franchising, LLC, a Kansas limited liability company, and its affiliates ("we", "us", "our" or "S&S") (together with the Website and App, as defined below, the "Services"). These Terms set forth the legally binding terms and conditions for your use of the Website and the Services and your purchase of subscriptions, memberships, products, and other services sold through the Services. If you are using the Services outside of the United States and Canada, a location-specific set of terms may apply to you instead, so please check the applicable country-specific website.

1(b) Acceptance. By registering for and/or using the Services in any manner, including, but not limited to, visiting, browsing, or making purchases through the Website or our mobile application (the "App"), you agree to these Terms and all other operating rules, policies, and procedures that may be published from time to time on the Website or through the Services by us, each of which is incorporated by reference and each of which may be updated by us from time to time.

If you do not accept these Terms, you are not permitted to, and you must not, access or use the Services or purchase subscriptions, memberships, products, or services from us. Certain Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into these Terms by this reference.

These Terms apply to all users of the Services, including registered and unregistered users. We have a Privacy Policy, outlined below, that you should refer to in order to fully understand how we collect and use your information. The Privacy Policy is hereby incorporated by reference into these Terms.

1(c) Arbitration. EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE "DISPUTES" SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

1(d) Eligibility. You represent and warrant that you are at least 18 years of age, or if you are under 18 years of age but are at least 13 years old, that you are using the Services with the consent of your parent or legal guardian and that you have received your parent's or legal guardian's permission to use the Services. If you are under 18 years of age and have not received such permission, you may not, under any circumstances or for any reason, use the Services.

We may, in our sole discretion, refuse to offer the Services to any person or entity and change our eligibility criteria at any time. You are solely responsible for ensuring that these Terms comply with all laws, rules, and regulations applicable to you. The right to access the Services is revoked where these Terms or use of the Services is prohibited or to the extent offering, sale, or provision of the Services conflicts with applicable law. The Services are offered only for your use, and not for the use or benefit of any third party.

1(e) Registration. To sign up for the Services, you may be required to register for an account on the Services (an "Account"). You must provide accurate and complete information and keep your Account information updated. You shall not: (i) select or use as a username a name of another person with the intent to impersonate that person; (ii) use as a username a name subject to any rights of a person other than you without appropriate authorization; or (iii) use as a username a name that is otherwise offensive, vulgar, or obscene.

You are solely responsible for the activity that occurs on your Account and for keeping your Account password secure. You may never use another person's user account or registration information for the Services without permission. You must notify us immediately of any breach of security or unauthorized use of your Account. You should never publish, distribute, or post login information for your Account. You have the ability to delete your Account, either directly or through a request made to one of our employees or affiliates.

2. Client Satisfaction & Refund Policy

This section covers a Client's satisfaction with the Services received at a visit, whether or not the Client is a member. It does not apply to Membership fees or credits, Gift Cards, or Certificates, each of which are governed by their own sections below.

2(a) We Ask Every Client. Before a Client leaves, S&S asks whether the Client was happy with the Services provided that day. We would rather hear about a problem while we can still fix it than lose a Client to silence.

2(b) Making It Right. If a Client is not satisfied, S&S's first step is to make it right. If the Client has time that same visit, S&S will address the concern immediately. If not, S&S will schedule a follow-up appointment to correct the Service at no additional charge.

2(c) Reporting Dissatisfaction. A Client who is not happy with a Service must let S&S know within twenty-four (24) hours of the appointment, either in person at the front desk at checkout or in writing.

2(d) Refund Requests Must Be In Writing. If a Client does not want to return for a follow-up and instead wants a refund, that request must be submitted in writing within twenty-four (24) hours of the Service. A simple email or text message is sufficient. Verbal refund requests, whether in person or by phone, will not be accepted.

2(e) After Twenty-Four Hours. S&S does not issue refunds for any request made more than twenty-four (24) hours after the Service was provided. This deadline gives S&S a fair chance to make things right and helps prevent fraudulent refund claims long after a Service has been rendered.

2(f) Questions. For questions regarding this Policy, please contact Scissors & Scotch Charlotte at (704) 970-0101.

3. No-Show & Late Cancellation Policy

Scissors & Scotch Charlotte ("S&S") has implemented the following No-Show and Late Cancellation Policy (the "Policy"). By scheduling an appointment with S&S, all clients ("Client") acknowledge and agree to the terms set forth below. This Policy applies to members and non-members alike, and supplements the membership no-show terms in the Memberships section below.

3(a) Late Cancellations (Less Than 2 Hours' Notice).

• Members. Clients with an active membership are permitted up to two (2) late cancellations per calendar year without penalty. Upon the third late cancellation, and for any subsequent occurrences within the same calendar year, the Client agrees to pay the full cost of the scheduled service as a late cancellation fee. This fee will be charged to the Client's account and must be paid prior to scheduling any future appointments.
• Non-Members. Clients who are not members and cancel less than two (2) hours before their scheduled appointment time agree to pay a $25 late cancellation fee. This fee must be paid prior to scheduling any future appointments.

3(b) No-Shows (Failure to Show Up Without Notice).

• Members. Clients with an active membership who fail to appear for a scheduled appointment without prior notice agree to be charged the full member rate for the services booked. The Client's membership credit will remain available and may be used if the Client reschedules the missed service within the same membership period.
• Non-Members. Clients who are not members and fail to appear for a scheduled appointment without prior notice agree to be charged 100% of the scheduled service cost. This charge is non-refundable and must be paid in full prior to scheduling any future appointments.

3(c) Payment Authorization & Charge Disputes. By scheduling an appointment with S&S, the Client expressly authorizes S&S to charge the payment method on file for any fees assessed under this Policy. Clients who initiate a chargeback or payment dispute for a no-show or late cancellation fee acknowledge that S&S will provide documented proof of the Client's appointment, this Policy, and any applicable payment authorizations to the relevant financial institution.

3(d) Emergency Exceptions & Communication. S&S acknowledges that unforeseen emergencies may arise. If a Client misses an appointment due to an emergency, they must notify S&S as soon as possible. S&S reserves the sole discretion to determine whether an exception to this Policy will be granted.

3(e) Policy Enforcement & Acknowledgment. This Policy is binding on all Clients who schedule appointments with S&S. Clients acknowledge that this Policy is prominently displayed on the S&S website, included in appointment confirmation communications, and available upon request. By scheduling an appointment, Clients affirm their understanding and acceptance of this Policy in its entirety.

3(f) Modification of Policy. S&S reserves the right to modify, amend, or update this Policy at any time. Any changes will be effective immediately upon posting to the S&S website or upon direct notification to Clients.

3(g) Questions. For questions regarding this Policy, please contact Scissors & Scotch Charlotte at (704) 970-0101 or scissorsscotch.com.

4. Memberships

This section sets out the Membership Agreement that governs Scissors & Scotch memberships at this location. It applies in addition to the rest of these Terms; where a term here specific to your Membership differs from a general term elsewhere in these Terms, this Membership Agreement controls for your Membership.

4(a) Membership Agreement. This Membership Agreement ("Membership Agreement") is entered into between you, the member ("you" or "your"), and the Scissors & Scotch® location from which you received this Membership Agreement (the "Shop"). By enrolling, you indicate your intention to become a member of the Shop, pursuant to the terms and conditions of this Membership Agreement set forth below. Your Membership is with the Shop where you enrolled; each Scissors & Scotch location is independently operated.

4(b) Term. Your membership ("Membership") begins on the date it is activated (the "Activation Date") and continues on a month-to-month basis until you cancel. There is no long-term contract, and you may cancel at any time. Your Services are allotted in annual cycles based on the visit frequency you choose. The full allotment for a cycle—for example, thirteen (13) Service credits for an every-four-weeks plan—is assigned at the start of the cycle and billed in twelve (12) equal monthly payments.

4(c) Services and Benefits. While your Membership is active, you will have access to (i) a pre-specified type and number of services (the "Services"), and (ii) exclusive member benefits, such as discounts (the "Benefits"). The Shop reserves the right to make occasional changes to the Services or Benefits at any time.

4(d) Fee and Payment. The total fee for your Membership (the "Membership Fee") will be provided to you prior to activation. All memberships are paid for in advance, beginning on the Activation Date, either (i) monthly, for the respective following month (a "Monthly Membership"), or (ii) annually, for the following year (an "Annual Membership"). Monthly Membership payments shall be made on the same calendar day of each month, via automatic debited payment (the "Monthly Payments"). Prior to your Activation Date, you must decide whether you intend to pay for your Membership on a monthly or annual basis. You cannot subsequently change that decision.

4(e) Monthly Membership Renewal. Monthly Memberships continue month to month, and each annual Service allotment renews automatically for a new cycle, unless and until you cancel. Payments are made on the same calendar day of each month via automatic payment. Because your full annual Service allotment is made available at the start of each cycle while you pay for it over twelve (12) monthly payments, your credit usage may run ahead of your payments; any resulting balance is settled at cancellation as described below. Membership prices are subject to change upon renewal, and we will notify you before a price change takes effect.

4(f) Annual Membership Non-Renewal. Annual Memberships are paid in advance for the year and do not automatically renew. An Annual Membership ends at the end of its annual cycle, or earlier once all Service credits for the cycle have been used and you do not renew. Ending your Annual Membership does not remove your obligation to pay any outstanding balance for Service credits you have already used.

4(g) Unused Services. Service credits are available only during the cycle in which they are allotted and do not carry over to any renewal cycle or other membership. Upon renewal, credits from the prior cycle are no longer available. The Shop is not responsible for refunding any unused Service credits.

4(h) Limited Use. If you expect that you will be unable to use the Shop for a period, you may pause your Membership under the Pause Policy below or cancel at any time under the Cancellation and Refunds section below. You remain responsible only for the Service credits you have actually used, as described in that section; unused credits do not carry over and are not refunded.

4(i) Personal Information. You agree to allow the Shop to create a personal member profile for you (your "Member Profile"). You agree to promptly update the Shop of any change in contact information (including address, telephone number or email address) or change in credit or payment information. Information you provide to the Shop in your Member Profile (the "Confidential Information") will be treated by the Shop and its employees as confidential, and will not be released or revealed to any person outside the Shop without your express written consent, or as required by law, or as reasonably required by the Shop's franchisor or its affiliates. The Shop shall employ reasonable and appropriate safeguards to protect your Confidential Information. Notwithstanding the foregoing, you agree that the Shop may use or allow such use by another of your Confidential Information in any manner so long as the Confidential Information is not personally identifiable to you. For more on how we collect, use, and protect your information, see the Data Privacy section below.

4(j) Credit Card on File. You may elect to keep a credit or debit card on file in your Member Profile. A card is required on file for Monthly Payments. By placing a card on file, you give permission to the Shop to charge the card, without prior notice or approval, for any payments due under this Membership Agreement.

4(k) Auto-Debit. By placing a card on file, you authorize the Shop to—on a recurring basis if applicable—automatically charge such card for the Monthly or Annual Payment(s) as they come due. You understand and acknowledge that the Shop will initiate transfers and charges pursuant to this authorization not to exceed any amounts due. It is your responsibility to keep a current card on file with accurate billing information. The Shop shall not be held responsible for errors in processing due to expired or inaccurate information.

4(l) Declined Payment. In the event of a declined credit or debit card, your Membership will be immediately suspended until your payment information is updated and your Membership dues are paid in full. The Shop is in no way, under any circumstances, responsible or obligated to pay for your insufficient fund penalties, returned checks, and/or overdraft fees.

4(m) Cancellation and Refunds. You may cancel your Membership at any time by providing written notice of your intent to cancel to the Shop, such as by text, email, or the online form at scissorsscotch.com/cancel. There is no cancellation fee. If, as of your cancellation date, you have used more Service credits than your monthly payments have covered to that point, you will owe the difference for the additional credits used, so that you have paid for the Services you actually received (a usage "true-up"). For example, a member allotted 13 credits who has used 10 but paid for 7 would owe the cost of the 3 additional credits used. You are not charged for the remainder of the cycle after you cancel, and the Shop is not responsible for refunding any portion of the Membership Fee already paid or any unused Service credits. Canceling your Membership is separate from deleting your account or personal data; to delete your account or data, see the Data Privacy section below.

4(n) Disputed Charges. It is your responsibility to provide the Shop timely notice of any disputed charge, auto-debit or otherwise. The Shop will promptly review all disputed charges and issue refunds accordingly. You agree that a disputed charge shall not constitute a violation of this Membership Agreement or adequate grounds for termination.

4(o) Modifications. You may change your membership program at any time—for example, switching to a more or less frequent visit plan. Membership is billed monthly, and a program change takes effect on a going-forward basis. If you wish to make other changes to the terms of your Membership Agreement, you may be asked to end your current Membership and enroll under a new agreement with the desired terms.

4(p) Availability. All appointments are scheduled on a first come, first served basis. Your Membership does not grant you preferential scheduling treatment, nor does it guarantee appointment availability at any time.

4(q) Pause Policy. You may temporarily pause an active Membership at any time by providing notice to the Shop. The duration of the pause (the "Pause Period") may be for any length of time. You are not required to specify the Pause Period duration. During the Pause Period, you may not use any Membership Services or Benefits. The Term of your Membership will be extended by the duration of the Pause Period. Monthly Memberships will not be charged during the Pause Period. Notwithstanding the above, outstanding dues may still be charged during any Pause Period.

4(r) Reciprocity. Scissors & Scotch® is a franchised business with locations across the country, and your Membership may be used at any participating Scissors & Scotch® location nationwide. Individual locations are independently owned and operated, and some membership terms may vary by location, but your Services and Benefits are honored at participating locations nationwide.

4(s) No-Shows and Late Cancellations. Appointments are subject to the Shop's No-Show & Late Cancellation Policy. As a member, you are allowed up to two (2) late cancellations (less than two (2) hours' notice) per calendar year without penalty; beginning with the third late cancellation in a calendar year, you agree to pay a late cancellation fee equal to the full cost of the scheduled service. If you fail to appear for a scheduled appointment without prior notice (a "no-show"), you agree to be charged the full member rate for the services booked; your membership credit will remain available and may be used if you reschedule the missed service within the same membership period. Fees assessed under this policy are charged to the payment method on file and must be paid before scheduling future appointments. The Shop may grant exceptions for genuine emergencies in its sole discretion. The full No-Show & Late Cancellation Policy, covering members and non-members, is set out in the No-Show & Late Cancellation Policy section above, is also posted on the Shop's website and included in appointment confirmations, and may be updated from time to time.

4(t) Shop Rules. You agree to abide by all policies, guidelines, rules and regulations provided by the Shop (together, the "Shop Rules"), including any verbal instructions. Not all Shop Rules are listed in this Membership Agreement. The Shop reserves the right to add, change or remove Shop Rules or conditions of membership at any time.

4(u) Conduct. The Shop is committed to the health, safety, and welfare of each of its clients and will not tolerate unreasonable, threatening, obscene, harassing, indecent or illegal behavior. Members who do not observe the Shop's rules and regulations, or who abuse the facility or equipment in any fashion, will be asked to leave. The Shop has the right to judge behavior and respond accordingly. This right includes, but is not limited to, termination of a membership without refund to any member engaging in unacceptable behavior. The member shall pay for any damages to the Shop which results from the willful or negligent conduct of any member, member's guest, or member's dependent child.

4(v) Valuables. The Shop urges you to not bring any valuables in the Shop. You agree that the Shop will not be liable for the loss of, theft of, or damage to, your personal property.

4(w) Photo and Video Release. You hereby grant the Shop, its representatives, employees, agents, franchisor, or franchisor's affiliates, employees or representatives the right to take photographs and video footage of you and your property while at the Shop and to use and publish these photos or videos in print and/or electronically. You agree that photographs or video footage of you may be used with or without your name for any lawful purpose, including for such purposes as publicity illustration, advertising, and web content.

4(x) Facilities. From time to time, the Shop may partially or fully close and be unavailable for use for reasons including, but not limited to, renovation, repair, special events, holidays or otherwise. The Shop will make every effort to minimize disruption to members during these periods. Hours of operation will be displayed in the Shop and may be modified from time to time. The Shop may delete, change, discontinue, repair or replace any part or all of its facilities without any effect to this Membership Agreement. Should the Shop become fully unavailable for more than Twenty-One (21) days, excluding acts of nature, then you may elect to cancel your Membership effective immediately.

4(y) Qualification. The Shop may require additional forms, agreements or disclosures related to memberships, generally regarding local alcohol restrictions (the "Required Forms"). You agree to immediately complete all Required Forms provided to you, at any time, by the Shop.

4(z) Assignment. You may not assign, resell, or transfer to any other person or entity the rights allowed or obligations required by this Membership Agreement.

4(aa) Indemnification. This Membership Agreement serves as a liability release, pursuant to which you agree to indemnify and hold the Shop harmless against any and all claims of loss or damage, without limitation.

4(bb) Waiver. It is understood and agreed that no failure or delay of either party to this Membership Agreement, in exercising any right, power, or privilege provided under this Membership Agreement, shall operate as a waiver, nor shall any single or partial exercise preclude any other or further exercise or the exercise of any right, power, or privilege provided under this Agreement.

4(cc) Enforcement. If any provision of this Membership Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, such holding shall not affect the validity or enforceability of any other provision, which shall remain in full force and effect, and the provision held invalid or unenforceable shall be deemed modified so as to give the provision the maximum effect permitted by applicable law.

4(dd) Attorneys' Fees. In the event either party institutes legal proceedings against the other for breach of or interpretation of this Membership Agreement, the party against whom a judgment is entered will pay all reasonable costs and expenses relative thereto, including reasonable attorneys' fees of the prevailing party.

4(ee) Headings. The headings in this Membership Agreement are inserted for convenience only and shall not constitute a part of this Membership Agreement.

4(ff) Understanding and Agreement. You have read, and fully agree to, the terms of this Membership Agreement. This Membership Agreement contains the entire agreement between the parties, and supersedes any prior written or oral agreements concerning the subject matter contained herein. The provisions of this Membership Agreement may be waived, altered, amended or repealed, in whole or in part, only upon mutual prior written consent.

5. Site Use

5(a) Content. For purposes of these Terms, "Content" includes, without limitation, information, data, text, photographs, illustrations, videos, audio clips, artwork, interfaces, products, written posts and comments, software, scripts, graphics, interactive features, and other content generated, provided, or otherwise made accessible on or through the Services.

While we try to make sure that Content contained in the Services, other than user-generated content, is correct, it is not intended to amount to authority or advice on which reliance should be placed. Information made available through the Services is not a substitute for information from experts or professionals in the applicable area. You acknowledge that all Content accessed by you while using the Services is at your own risk, and you will be solely responsible for any damage or loss resulting from it. We do not guarantee that any Content you access on or through the Services is or will continue to be accurate.

5(b) Ownership. The Services may contain Content specifically provided by us or our partners, and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services. You shall not sell, license, rent, or otherwise use or exploit any Content for commercial use or in any way that violates any third party right.

Use, reproduction, modification, distribution, or storage of any Content for any purpose other than using the Services as contemplated by us and these Terms is expressly prohibited without prior written permission from us. SCISSORS & SCOTCH and other S&S trademarks, service marks, graphics, and logos used in connection with the Services are trademarks or registered trademarks of ours (collectively, the "S&S Marks"). Other trademarks, service marks, graphics, and logos used in connection with the Services are trademarks of their respective owners (collectively, the "Third-Party Marks"). The S&S Marks and Third-Party Marks may not be copied, imitated, or used, in whole or in part, without the prior written permission of S&S or the applicable trademark holder.

The Content, as well as the design, structure, selection, coordination, expression, "look and feel," and arrangement of the Services, are owned, controlled, and licensed by S&S or its licensors, unless otherwise indicated. Subject to these Terms, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable, and non-transferable license to download and display Content locally solely for purposes of using the Services.

5(c) Availability. We do not guarantee that any Content will be made available on the Website or through the Services. We reserve the right, but do not have any obligation, to remove, edit, or modify any Content in our sole discretion, at any time, without notice to you and for any reason, including upon receipt of claims or allegations from third parties or authorities relating to such Content or if we are concerned that you may have violated these Terms, or for no reason at all. We may also remove or block any Content from the Services.

5(d) User Content. Any Content submitted to us or to the Services by users, or otherwise added, uploaded, distributed, or posted to the Services, whether publicly or privately transmitted, including product reviews, survey responses, and comments ("User Content"), is the sole responsibility of the person who originated such User Content. User Content also includes Content provided by users through third-party services such as a user's social media account if such Content mentions, tags, or otherwise interacts with S&S, the Services, or any of our products or services.

You represent that all User Content submitted by you is accurate, complete, up-to-date, and in compliance with applicable laws, rules, and regulations. User Content you submit must not: (i) infringe intellectual property, data protection, or privacy rights; (ii) be defamatory or threatening; (iii) impersonate any person or entity; (iv) contain unauthorized advertising; or (v) transmit or distribute any virus or code that has contaminating or destructive elements. We make no representations, warranties, or guarantees with respect to any User Content that you access on or through the Services.

By submitting User Content through the Services, you grant us a worldwide, perpetual, irrevocable, non-exclusive, sub-licensable, fully paid, royalty-free license and right to use, copy, transmit, distribute, publicly perform and display, edit, modify, and make derivative works from your User Content, including your name and likeness, photographs, and testimonials, for any purpose whatsoever, commercial or otherwise, without compensation to you.

You also grant each user of the Website and/or Services a non-exclusive, perpetual license to access your User Content through the Website and/or Services and to use, edit, modify, reproduce, distribute, prepare derivative works of, display, and perform such User Content, including after termination of your Account or the Services. You waive any so-called "moral rights" or rights of privacy or publicity in your User Content. The foregoing license does not affect your other ownership or license rights in your User Content unless otherwise agreed in writing.

You represent and warrant that you have all rights necessary to grant these licenses without infringement or violation of any third party rights, including privacy rights, publicity rights, copyrights, trademarks, contract rights, or other intellectual property or proprietary rights.

Any feedback, reviews, comments, suggestions, or recommendations for modifications, improvements, or changes to the Services that you provide to us ("Feedback") shall be solely owned by us, including all intellectual property rights therein and thereto. You irrevocably assign to us all of your right, title, and interest in and to all Feedback. At our request and expense, you will execute documents and take further acts as we may reasonably request to assist us in acquiring, perfecting, and maintaining intellectual property rights and legal protections for the Feedback.

5(e) Conduct. As a condition of use, you agree not to use the Services for any purpose prohibited by these Terms. You are responsible for all of your activity in connection with the Services. You shall not:

• Take any action that imposes or may impose an unreasonable or disproportionately large load on our or our third-party providers' infrastructure.
• Interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services.
• Bypass, circumvent, or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services or other accounts, computer systems, or networks connected to the Services.
• Run any form of auto-responder or "spam" on the Services.
• Use manual or automated software, devices, or other processes to crawl or spider any page of the Site.
• Harvest or scrape any Content from the Services.
• Distribute information you know is false, misleading, untruthful, unlawful, or inaccurate.
• Upload any software viruses or any other computer codes, files, or programs designed or intended to disrupt, damage, limit, or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password, or other information of ours or of any third party.
• Otherwise take any action in violation of our guidelines and policies.

5(f) Technical Limits. You shall not, directly or indirectly: (a) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive source code or underlying ideas or algorithms of any part of the Services, including any application, except to the limited extent applicable laws specifically prohibit such restriction; (b) modify, translate, or otherwise create derivative works of any part of the Services; or (c) copy, rent, lease, distribute, or otherwise transfer any rights that you receive hereunder.

5(g) Compliance. You shall abide by all applicable local, state, national, and international laws and regulations. We reserve the right to access, read, preserve, and disclose any information or content as we reasonably believe is necessary to: (a) satisfy any applicable law, regulation, legal process, or governmental request; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or address fraud, security, or technical issues; (d) respond to user support requests; or (e) protect the rights, property, or safety of us, our users, and the public.

5(h) Third Parties. The Services may permit you to link to other websites, services, or resources on the Internet, and other websites, services, or resources may contain links to the Services. When you access third-party resources, you do so at your own risk. These other resources are not under our control, and we are not responsible or liable for their content, functions, accuracy, legality, appropriateness, or any other aspect. The inclusion of any such link does not imply our endorsement or any association between us and their operators.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, goods, or services available on or through any such website or resource.

5(i) App Stores. You acknowledge and agree that the availability of the App is dependent on the third-party websites from which you download the application, such as the App Store from Apple or the Android app market from Google (each, an "App Store"). Each App Store may have its own terms and conditions to which you must agree before downloading mobile applications from that store. You agree to comply with those App Store terms and conditions. To the extent such terms are less restrictive than or otherwise conflict with these Terms, the more restrictive or conflicting terms in these Terms shall apply.

Through the applications, you may purchase ("In-App Purchase") certain goods or services designed to enhance the performance of the Services ("Goods"). When you purchase Goods through an In-App Purchase, you are doing so through the Apple iTunes service or other applicable App Store service and agreeing to its Terms and Conditions. We are not a party to any In-App Purchase.

5(j) Apple Terms. If you access the Services via an application on a device provided by Apple, Inc. ("Apple") or an application obtained through the Apple App Store, the following apply:

1. These Terms are concluded between you and S&S only, and not with Apple. Apple is not responsible for, does not endorse, and is not involved in the application.
2. The application is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Services for your private, personal, non-commercial use, subject to these Terms.
3. You will only use the application in connection with an Apple device that you own or control.
4. Apple has no obligation to furnish maintenance or support services with respect to the application.
5. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple; upon notification, Apple's sole warranty obligation to you will be to refund the purchase price, if any, of the application.
6. S&S, and not Apple, is responsible for addressing any claims you or any third party may have in relation to the application.
7. In the event of any third-party claim that the application or your possession and use of the application infringes that third party's intellectual property rights, S&S, and not Apple, will be responsible for the investigation, defense, settlement, and discharge of such claim.
8. You represent and warrant that you are not located in a country subject to a U.S. government embargo or designated by the U.S. government as a "terrorist supporting" country, and that you are not listed on any U.S. government list of prohibited or restricted parties.
9. In your use of the application, you will comply with any applicable third-party terms of agreement that may affect or be affected by such use.
10. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you as third-party beneficiaries.

6. Data Privacy

6(a) Definitions. For purposes of these Terms: "Personal Data" means information that identifies or can reasonably be linked to an identified or identifiable person. "Service Data" means operational data generated by your use of the Services, such as device/browser information, diagnostics, logs, event data, and analytics. "Client Data" means information we obtain from or on behalf of our franchisees, corporate shops, and other business clients about their end users, locations, and operations. "User Content" has the meaning provided above.

These Service-Specific Terms supplement, and do not replace, our posted Privacy Policy. If there is any conflict, the more protective document for S&S, including its franchisor and affiliates, will control unless required otherwise by applicable law.

6(b) Collection. We collect and use Personal Data, Service Data, Client Data, and User Content to operate and secure the Services; perform bookings, memberships, purchases, and customer support; personalize content and advertising; perform analytics and reporting; improve reliability and quality; and develop new features and services. We may combine these data types for these purposes in a manner consistent with applicable law.

Where required, our legal bases include performance of a contract, our legitimate interests such as security, fraud prevention, service improvement, internal analytics, and product development, consent where required, and compliance with legal obligations.

6(c) Sharing. Scissors & Scotch Franchising, LLC, together with its parents, subsidiaries, affiliates, controlled entities, and franchise operators (the "Brand System"), may make Personal Data, Service Data, Client Data, and User Content available to any component of the Brand System for the purposes described in these Terms, including cross-channel advertising, analytics, fraud prevention, customer support, compliance, and operational continuity. These intra-system arrangements are managed on an arms-length basis to support the networked franchise structure and any anticipated transactions or reorganizations.

We share data with vendors that process data for us under written contracts ("Processors") and with select partners that help us operate or market the Services, such as payments, hosting/CDN, analytics, messaging, advertising, POS/PMS/CRM, and identity/verification providers. These parties are bound by confidentiality and data-use restrictions consistent with these Terms and applicable law.

To support system-wide advertising, personalization, analytics, and unified customer experiences, the Brand System, including Franchise Operators, may exchange Personal Data, Service Data, Client Data, and User Content relating to your interactions with Scissors & Scotch locations and channels. Where required by law, we will obtain consent for marketing uses or provide mechanisms to opt out. Operational coordination, such as order or booking routing, fraud prevention, fulfillment, safety/security, and incident response, continues irrespective of marketing preferences.

6(d) Transfers. We may transfer data as part of an actual or contemplated merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar event. Successors may use data consistent with these Terms and applicable law.

We may transfer and process data in the United States and other countries with different data-protection laws. Where required, we implement appropriate safeguards, such as contractual clauses, for such transfers.

6(e) Security. We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect data against unauthorized access, destruction, loss, or alteration. No system is perfectly secure.

We retain data as long as reasonably necessary for the purposes described in these Terms, to comply with law, resolve disputes, enforce agreements, and maintain business records. When we no longer need data, we will delete or de-identify it.

6(f) Deletion. Important: account deletion is not the same as membership cancellation. If you wish to cancel your membership only and retain your account for future bookings, follow the membership cancellation process described above. The process described in this section is for complete account deletion, which removes your personal data from our systems.

You may request deletion of your Scissors & Scotch account, including accounts managed by Franchise Operators or other Brand System participants, by emailing privacy@scissorsscotch.com from the email address on file and providing: (a) your full name; (b) the email address associated with the account; (c) the phone number we have on record; and (d) your preferred or most recent shop location. We use this information to verify your identity and prevent unauthorized deletions.

Once a request is verified, we initiate a staged deletion workflow that removes personally identifiable information from active systems within a commercially reasonable processing window, generally within 45 days, and from dependent platforms, integrations, and backup environments as they cycle through their standard retention schedules, which may take up to 90 days unless a longer period is required by law or documented retention policies. Where available, you may also use any in-app or self-service deletion workflow we provide.

The privacy@scissorsscotch.com email address is exclusively for privacy rights requests such as account deletion, data access, or data portability. This email address cannot process membership cancellations, billing disputes, appointment changes, or other shop-specific service requests.

6(g) Verification. Scissors & Scotch Franchising, LLC, together with the Brand System and service providers acting on its behalf, may request additional information to confirm your identity, membership status, and active appointments. Please cancel upcoming appointments or memberships before submitting your request. If you do not do so, we may cancel them on your behalf as part of processing the deletion.

We will respond to verified requests within the timeframes required by applicable privacy laws. We may retain certain data where we have a lawful basis to do so, including to satisfy accounting, legal, or fraud-prevention obligations, or by maintaining de-identified or aggregated records that do not identify you.

6(h) Governance. Scissors & Scotch Franchising, LLC administers the core privacy, data-protection, and security program for the Brand System and uses commercially reasonable efforts to maintain policies, technical safeguards, training, and oversight that satisfy applicable legal requirements. Nothing herein commits us or any Brand System participant to standards beyond those required by law, and we may revise controls at any time to reflect evolving business needs, risk assessments, or regulatory guidance.

Each Franchise Operator remains an independent business responsible for implementing and honoring the Brand System privacy program, responding to consumer requests, and maintaining legally compliant processing activities within its own operations. Franchise Operators may adopt supplemental measures or processes, provided such measures do not conflict with Brand System requirements. We may, but are not obligated to, monitor, audit, or enforce Franchise Operator compliance, and no waiver or failure to enforce shall be deemed a waiver of our rights.

6(i) Messaging. Some Services may allow you to receive SMS, MMS, or other text message notifications from us (each, a "Text Message"). To the extent you voluntarily opt to have Text Messages from us sent directly to your mobile phone, your mobile provider's standard message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan. Under no circumstances will we be responsible for text messaging or wireless charges incurred by you or by a person with access to your wireless device or telephone number. If your carrier does not permit text alerts, you may not receive Text Messages.

You can opt out of receiving further Text Messages from us by replying "STOP" to any Text Message you receive from us, or otherwise following the opt-out instructions provided to you. Text Message delivery is subject to effective transmission from your network operator. Text Message services are provided on an "AS IS" basis.

Data obtained from you in connection with Text Message services may include your cell phone number, your provider's name, and the date, time, and content of your messages. We may use this information to contact you and to provide the Services you request. By providing us with your wireless phone number, you confirm that you want us to send you information that we think may be of interest to you to such phone number, including use of automated dialing technology to send Text Messages.

We may send you emails, texts, and push notifications about the Services and offers. You may opt out of marketing communications by following unsubscribe instructions in the message or adjusting settings in your account. You will continue to receive transactional or service messages.

6(j) Technology. We and our licensors retain all right, title, and interest in and to our underlying technology, architectures, scripts, templates, models, analytics methods, and know-how used to provide the Services ("Background Technology"). You receive only the rights necessary to use the Services and the outputs delivered to you for your personal or internal business purposes, and not for resale or re-licensing, subject to these Terms. This clause clarifies ownership and usage and is consistent with the broader allocation of intellectual property in our agreements with business clients.

6(k) Derived Data. We may create, use, and retain de-identified and/or aggregated data derived from Personal Data, Service Data, Client Data, or User Content ("Derived Data") for purposes such as analytics, benchmarking, service improvement, quality assurance, and research and development. Derived Data will not identify you or any other individual, and we will not attempt to re-identify such data. We may publish high-level statistics, such as average booking throughput, provided they do not disclose Personal Data.

6(l) AI Terms. We may use Personal Data, Service Data, Client Data, and User Content to develop and improve the Services, including by training, fine-tuning, or evaluating algorithms, models, and automation used for features such as recommendations, routing, fraud detection, copy/creative generation, and personalization. We apply technical and organizational measures appropriate to the nature of the data, including access controls, minimization, and de-identification where feasible.

Where a separate contract with a business client restricts training use, such as an MSA or data-processing agreement, we will honor that contract. Business clients may request to limit training use by contacting privacy@scissorsscotch.com with the subject "Model Training Opt-Out," identifying the account and scope of the request. We may continue to use Derived Data under these Terms.

You acknowledge that improvements, models, or learnings developed using data under this section are part of our Background Technology and need not be provided, licensed, or disclosed to you, and that we may use them to provide or improve services for others, subject to these Terms and applicable law.

We may use third-party AI/ML providers as Processors to support features or operations, subject to written agreements requiring confidentiality and appropriate data-use restrictions. We do not permit such providers to use your data for their independent model training absent your consent or as permitted by law.

Features may generate or recommend content, such as copy, images, segments, or offers. You are responsible for how you use such outputs. We make no promises that outputs are error-free, unique, or fit for a particular purpose, and you should independently review outputs before relying on them. Where outputs could affect health, safety, employment, or other sensitive areas, you must use human oversight and comply with applicable law and platform policies.

6(m) User Duties. You are responsible for providing accurate information and for complying with applicable laws when using the Services, including obtaining consents where you upload or otherwise provide Personal Data of others. You may not use the Services to collect or process special-category data, such as health, biometric, or precise geolocation data, unless we expressly enable such processing and you comply with all requirements of applicable law.

6(n) Local Rights. Additional disclosures for residents of certain jurisdictions, such as California, Virginia, Colorado, Connecticut, Utah, Nevada, Canada, or the EEA/UK, may appear in our Privacy Policy or a jurisdiction-specific addendum. Where required, we offer rights of access, deletion, correction, portability, and opt-out of certain processing, such as targeted advertising or "sale"/"share" as defined by law. Requests can be submitted to privacy@scissorsscotch.com.

6(o) Updates. We may update these data, privacy, communications, AI, and automation terms from time to time to reflect changes in our practices, technologies, or legal requirements. If we make material changes, we will provide notice as required by law and indicate the effective date at the top of these Terms. Your continued use of the Services after the effective date constitutes acceptance of the updated terms.

6(p) Contact. Questions about these Data & AI terms can be sent to privacy@scissorsscotch.com or by mail to Scissors & Scotch Franchising, LLC, Attn: Legal Department, 1908 Main Street, Kansas City, Missouri 64108, or the then-current address on our Website.

7. Gift Cards

7(a) Program. Scissors & Scotch gift cards ("Gift Cards") are issued and administered by S&S Gift Cards, LLC, in coordination with Scissors & Scotch Franchising, LLC and its affiliates (collectively, the "Gift Card Program"). By purchasing, accepting, or using a Gift Card, you agree to these Gift Card terms.

7(b) Redemption. Gift Cards may be redeemed for services and retail products at participating Scissors & Scotch locations. Gift Cards must be presented at the time of purchase. Gift Cards have no value until purchased and activated. Acceptance of a Gift Card constitutes full acceptance of these terms.

7(c) Cash Value. Gift Cards are not redeemable or refundable for cash, except where required by applicable law. Gift Cards may not be exchanged for cash, check, credit, or any other form of payment. In jurisdictions where cash redemption is required by law for balances below a specified threshold, we will comply with applicable law upon request.

7(d) No Fees. Gift Cards do not expire. No dormancy fees, service fees, inactivity fees, or any other fees will be charged against the balance of a Gift Card. The full value of the Gift Card remains available until fully redeemed, regardless of when the Gift Card was purchased or last used.

7(e) Restrictions. Gift Cards may not be used for membership payments, including recurring membership fees, membership enrollment, or membership-related charges. Gift Cards may not be used to purchase or add value to other gift cards. Gift Cards may not be resold, transferred for value, or distributed through unauthorized channels. We reserve the right to void Gift Cards that have been resold or obtained through unauthorized means.

7(f) Lost Cards. Lost, stolen, or damaged Gift Cards will not be replaced, and we are not responsible for any lost, stolen, or damaged Gift Cards. You are responsible for safeguarding your Gift Card. We recommend treating your Gift Card like cash. If you believe your Gift Card has been lost, stolen, or compromised, contact the Scissors & Scotch location where it was purchased; however, replacement is not guaranteed and is at our sole discretion.

7(g) No Refunds. All Gift Card purchases are final. No refunds will be issued for Gift Card purchases. If you have a dispute regarding a Gift Card purchase, please contact the location where the purchase was made or email help@scissorsscotch.com.

7(h) Balance. You may check your Gift Card balance by presenting the Gift Card at any participating Scissors & Scotch location or by contacting the location where the Gift Card was purchased.

7(i) Issuer. Gift Cards are issued by S&S Gift Cards, LLC, a Kansas limited liability company, and are honored by Scissors & Scotch Franchising, LLC and participating franchise locations. S&S Gift Cards, LLC and Scissors & Scotch Franchising, LLC are affiliated entities operating under common ownership.

7(j) Liability. To the fullest extent permitted by law, S&S Gift Cards, LLC, Scissors & Scotch Franchising, LLC, and their respective affiliates, franchisees, officers, directors, employees, and agents shall not be liable for any loss, damage, or injury arising from the use, inability to use, loss, theft, or unauthorized use of a Gift Card.

These Gift Card terms shall be governed by and construed in accordance with the laws of the State of Kansas, without regard to its conflict of law principles, except where preempted by federal law or where applicable state law mandates otherwise.

8. Certificates

8(a) Definition. "Gift Certificates" and "Promotional Awards" include, but are not limited to: service certificates, membership certificates, promotional vouchers, silent auction prizes, raffle prizes, charitable donation items, contest winnings, influencer or partnership awards, and any other non-cash promotional items or awards issued by or on behalf of Scissors & Scotch Franchising, LLC, its affiliates, or participating franchise locations (collectively, "Certificates"). By accepting or using a Certificate, you agree to these terms.

8(b) Cash Value. Certificates have no cash value and are not redeemable for cash, credit, refund, or any other form of payment. Certificates cannot be exchanged for Gift Cards or other stored-value products. If you acquired a membership, service credit, or other benefit through any means other than direct purchase, including silent auctions, raffles, charitable events, contests, promotions, partnerships, or gifts, you cannot swap, exchange, or redeem that benefit for cash value.

8(c) Transfer Limits. Unless otherwise specified in writing at the time of issuance, Certificates are non-transferable and may only be used by the individual to whom they were issued or awarded. Certificates may not be resold, auctioned, except by the original authorized issuer, or transferred for value. We reserve the right to void Certificates that have been resold, transferred, or obtained through unauthorized means.

8(d) Redemption. Certificates must be presented at the time of service or purchase. Certificate redemption may be subject to availability, scheduling requirements, and location-specific policies. Some Certificates may be valid only at specific locations; check the Certificate for any location restrictions. Certificates cannot be combined with other offers, discounts, or promotions unless expressly permitted.

8(e) Memberships. If you receive a membership through a Certificate, such as a silent auction prize, promotional giveaway, or charitable donation:

• No cash redemption: The membership cannot be exchanged for cash, credit, or refund.
• No transfer of value: If you do not wish to use the membership, it cannot be transferred to another person for value or exchanged for other services or products.
• Term and conditions: The membership is subject to all standard membership terms and conditions, including these Terms. The membership term begins upon activation and cannot be paused, extended, or modified except as provided in standard membership terms.
• Cancellation: You may cancel the membership at any time per the membership cancellation process in these Terms, but no refund, credit, or cash value will be provided for unused portions.
• Renewal: Unless otherwise specified, promotional memberships do not automatically renew. If you wish to continue your membership after the promotional term, you must enroll and pay for a standard membership.

8(f) Services. If you receive a service certificate, such as a complimentary haircut, shave, or other service:

• No cash redemption: The service cannot be exchanged for cash, credit, or refund.
• No substitution: Unless otherwise specified, service certificates are valid only for the specific service described and cannot be substituted for other services or products.
• Gratuity not included: Certificates typically do not include gratuity. You are encouraged to tip your service provider at your discretion.
• Appointment required: Service certificates require a scheduled appointment and are subject to availability.

8(g) Expiration. Unless otherwise specified on the Certificate or prohibited by applicable law, Certificates may have an expiration date. Check the Certificate for any expiration terms. Where applicable law prohibits expiration of promotional awards or requires minimum validity periods, we will comply with such law.

If the value of the services or products you receive is less than the value of the Certificate, no cash, credit, or replacement Certificate will be issued for the remaining balance unless required by applicable law. If the value of the services or products exceeds the value of the Certificate, you are responsible for paying the difference.

Scissors & Scotch Franchising, LLC and its affiliates reserve the right to modify, suspend, or terminate any Certificate program, promotion, or award at any time, with or without notice. We reserve the right to refuse to honor any Certificate that we reasonably believe has been obtained fraudulently, through unauthorized means, or in violation of these terms.

8(h) Questions. To the fullest extent permitted by law, Scissors & Scotch Franchising, LLC and its affiliates, franchisees, officers, directors, employees, and agents shall not be liable for any loss, damage, or injury arising from the use, inability to use, loss, theft, expiration, or unauthorized use of a Certificate.

Questions about Gift Certificates or Promotional Awards may be directed to help@scissorsscotch.com or the Scissors & Scotch location associated with the Certificate.